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SuperSNAP - Troubleshoot

SuperSNAP is a Reinvestment Partners Produce Prescription Program in select counties across North Carolina. If you're encountering trouble with receiving your benefits, check out these common questions.

Produce Prescriptions

Trouble with your SuperSNAP benefits?

These common questions might help. But if they don't, let us know.

  • I enrolled for SuperSNAP during a visit at the health center or clinic, but I am not getting any SuperSNAP benefits. Why?

    SuperSNAP benefits are only loaded when SNAP dollars are spent via a SNAP EBT card. You must actively be receiving SNAP benefits in order to load SuperSNAP benefits.

  • I don’t have my MVP card or lost my MVP card after enrolling. Can I still load and redeem SuperSNAP benefits?

    Yes. However, you must sign up using your MVP number at the health center or clinic. You can find your MVP number by creating an MVP account online. If you lose your card after signing up for SuperSNAP benefits, you can use the phone number you used at enrollment instead of your MVP card at the register. If you already have an MVP account/number and don't have a card, you can either call Food Lion's customer service number to find out what your MVP number is or create a new MVP account.

  • Equal Housing Opportunity
  • Bank of America
  • BB&T
  • Blue Cross and Blue Shield of North Carolina Foundation
  • The Burt's Bees Foundation
    The Burt's Bees Foundation
  • City of Durham EWD
  • First Horizon
  • NC Housing Coalition
  • NC Housing Finance Agency
  • Pinnacle Financial Partners
  • UNC - Chapel Hill
  • Wells Fargo
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